Clients & Customers: Building a Value Proposition

There is simply no better way of building a business than fostering relationships and building strong Partnerships with my clients - everything else is secondary.  My belief is to offer a value proposition to my Clients which cannot be bettered by others.

Listening to the Client and preparing tailored courses of actions is central to any strategy for change.  Further focusing on outcomes, essentially behavioural,  financial and performance outcomes is high on the change agenda.

Client Bonding & Chemistry - The Trusted Advocate

There are two things important in building a consulting relationship with your Client.  They are Chemistry and Timing.  Chemistry is the most important because it is the foundation of the relationship and the bond that unites. 

If you have Chemistry - the Timing for a project can often be wrong but the relationships persists.  Timing without Chemistry is doomed to failure.

Developing an authentic relationship based on mutual trust is the investment that I bring to the Client to support us through the challenges and opportunities of change.

That Authentic relationships does not just happen.  it's based on mutual problem solving and understanding things from the perspective of the Client.

Client Gap Analysis

Providing a clear outline of how things can change from 'current' to 'future' is my focus.  That means clearly assessing how things operate today.  That means listening, empathising and understanding the Client's business rather than selling a packaged solution.

I work with my Client to resolve any issues firstly agreeing the diagnostics to assess the current situation, secondly testing for understanding of the 'desired state' in precise terms and then agreeing and partnering the client group through taking action to manage that gap. (See below)

Partnering Change

My role is to make change easy for my client.  On behalf of my clients I drive and manage corporate, team and personal change to enable them to achieve their business results.

I listen to my clients and work with them to tailor interventions to support them in meeting their business objectives whether they be customer satisafaction, acquisition, retention, growth, acquring and merging new business or just plain and simple development and change management.

I am an independent consultant who partners with a variety of consultancies, training and interim businesses. 
 
My experience is as an Economist and an OD Practitioner. I understand business, how to improve performance, growth, customer acquisition and profitability and I know how and when to implement changes to best advantage.

I have been fortunate to work extensively with some leading organisations such as General Electric, Volkswagen FS, CNH Global, Diageo, BT, Dow, Corning, CMG, Lloyds, RSPB and many others over my career. 

OD & Culture Change

Luckily, my background in OD & Culture Change, Applied Psychology, Economics and Total Quality means I can work with the hard and soft elements of building a business culture that delivers.  In particular, I  work with you to tailor specifically and focus on:
 

• Designing specific strategies to enable you to shape a new business or revive one that is tired or poorly performing
• Diagnosing the gaps between where you are and where you want to be and manage that change
• Creating and implementing specific change, HR and learning strategies to take the organisation to the next level of performance
• Partnering with clients to reshape a business culture, simplifying rather than making the process complex and arduous
• Isolating and embedding specific behaviours that takes the organisation to the next level of performance
• Creating the matrix organisation and removing barriers to working across silos
• Building the precise platform upon which to develop customer retention and acquisition strategies
• Facilitating Rapid Improvement initiatives with measured results
• Motivating staff, improving Leadership, Innovation and Change skills
• Shaping Post acquisition integration getting the new business up and running quickly
• Creating and designing T&D to produce learning to deliver continuous improvement
• Coaching staff through difficult times

I work with Top Teams pursuing the following activities:

• Diagnosing complex organisational problems
• Collecting data and developing unique methods to isolate the cause of problems
• Reporting to the Top Team with options for change
• Implementing action plans that originate  from the analysis and agreement to take action with the Top Team
• Presenting and developing training and learning strategies to help people transition the change
• Designing and measure improvement metrics
• Speaking honestly about issues and problems to be overcome

What other of my Skills may be of value to clients?

• Write books on business change and have published over 300 business articles in Journals
• Design and facilitate large events, conferences and launches for organisations
• Create, host and launch Quality and continuous improvement initiatives
• Design unique and innovative business games for use by internal trainers
• Present Training workshops focused on critical business issues
• Analyse top level performance of companies using the RAPID business model
• Deliver on Interim projects
• Am a robust, reliable team and project leader who delivers
• Optimistic, enthusiastic with a keen sense of humour